Booking Policy

Scheduling Your Sessions

When you book your program, you are committing to the full course and the session times you select.

All sessions run at scheduled times and are conducted online via a private video link. You will receive confirmation and reminders via email and SMS before each session.

Attendance & Punctuality

Sessions start and end on time.

If you are late, the session will still finish at the scheduled time. This is to protect both the structure of the program and other clients.

If you miss a session, it will generally be counted as used.

Rescheduling

This program is built around consistency and personal responsibility.

If you need to reschedule, you must provide as much notice as possible. Rescheduling is not guaranteed and is offered at my discretion, depending on:

The reason for the change
The notice provided
Your level of engagement and progress in the program

Last-minute changes or repeated rescheduling requests are unlikely to be accommodated.

Cancellations & No-Shows

Missed sessions without notice (no-shows) will be forfeited.

If something unavoidable happens, contact me as soon as possible. I will take genuine circumstances into account, but there are no guarantees of replacement sessions.

Program Commitment

This is a structured, results-focused process: not a casual or drop-in service.

By booking, you are agreeing to:

Attend all scheduled sessions
Engage honestly in the work
Take responsibility for your participation and progress

The effectiveness of the program depends on your consistency and willingness to engage.

Communication

All communication outside of sessions is via email:

therapy@strengthandwisdom.biz

Messages should be relevant to your work in the program. Non-essential or excessive communication may not receive a response.

Phone support is not available outside of scheduled sessions.

Refund Policy

If you complete the full program and genuinely feel that you have not experienced a meaningful improvement in your functioning, you are eligible for a full refund.

This applies only if:

You have attended and completed all sessions
You have engaged with the process in good faith

Refund requests are considered on this basis.

Agreement

By proceeding with your booking, you confirm that you have read, understood, and agreed to this policy.